Managed | Services CarePackage

Our all-round service offer

Concentrate on your core competencies – we’ll take care of the rest!

IT infrastructure in your company

Growing challenges

IT professionals in medium-sized companies are facing increasing challenges due to digitalization. A variety of new tasks are being assigned to personnel who are often not trained for these tasks and could therefore potentially endanger the security of your company, among other things. The current areas of responsibility for IT security and availability of systems in many cases exceed the competencies of system coordinators and IT staff. What’s more, they are often no longer even part of the actual scope of responsibilities.

Consequently, the system administrator must have in-depth know-how in all projects in order to be able to meet the requirements. In reality, it is hardly possible for one person to have a professional command of all relevant programs.

Ghost-
script

scales

ATP

Exchange

cash drawer

VM-Ware

gevis

Citrix

VNETs

domain
controller

network

Hyper-V

WLAN

hand scanner

receipt printer

file server

Modern
Workplace

bi1

VPN-Access

ZVT

terminal server

MDE

S.NET

w.shop

tills

Microsoft 365

scanner

What you need to think about when it comes to IT security

Firewall

Firewall solution packages
Add-Ons
Licenses

Antivirus

AntiVir solution packages
Licenses

Backup

Customer-oriented backup strategies
Regular backup cycles

Updates

Security updates operating systems
Update for devices

Complexity of IT security
From a technical perspective, IT security is built on four main aspects: backup, antivirus, firewall and updates. Most administrators also deal with these areas or have someone who handles these issues. However, they often lack the time and know-how to fully meet all requirements.

Shortage of skilled workers
The shortage of skilled workers also contributes to the challenges. In today’s world, it is very difficult to recruit suitable specialists. Either skilled workers are scarce on the market or too specialized to master the majority of issues in the customer environment.

Need for support
As the digitization of the company progresses, there is an increasing demand not only for cloud solutions, but also for those who will maintain the infrastructure. More and more customers are looking to have as little to do with the maintenance of their IT infrastructure as they can. The systems should function “on their own” as much as possible – without any internal updating and maintenance effort. This is where Managed | Services can complement and support the technology.

Prevent total failure and avoid costs

The solution: Managed | CarePackage

Managed | CarePackage is a valuable service offered by GWS to actively and continuously support the customer’s operation of IT infrastructures. Depending on the package selected, active services such as cleaning up a hard disk or installing Windows security updates can be performed on the customer’s system.

The Managed | CarePackage includes various service packages.

GWS operates the Managed | Monitoring solution on a central core server system to handle all tasks for active, continuous system monitoring for you. This enables early detection of critical conditions. Managed | Monitoring keeps track of predefined performance indicators on the respective customer system. Remote monitoring is basically carried out 365 days every 24 hours (24/7).

Monitoring
and alerting

As a rule, all Windows operating systems are backed up daily. GWS takes over the ongoing supervision of the backup notifications and the backup log files. Monitoring is carried out manually or automatically via Managed | Monitoring. If an error occurs anywhere, GWS rectifies it immediately and ensures that the backup is stable and functioning properly as quickly as possible.

Backup
Management

GWS provides a central antivirus management server to perform all tasks and installations for active system monitoring or to use the installation for administration within the customer infrastructure. Critical conditions can be identified at an early stage and technical errors relating to antivirus can be corrected by GWS to ensure secure operations.

Antivirus
Management

GWS optimizes the costs of your IT infrastructure by performing the first comprehensive analysis of the system environment approximately 3 months after going live. This allows us to optimize machines that may have been planned with too much capacity, or machines that have little capacity utilization without load peaks. The optimization takes place through a targeted adjustment of the resources.

Resources and
cost monitoring

From the very beginning, GWS will provide you with a fixed competent contact person from the Managed | Services team who will support you comprehensively as a service coordinator. This service coordinator will provide you with answers to all open questions about services or tickets Managed | Services within the frame of possibilities. In addition, there is a 24/7 support service.

Fixed
contact person

To identify optimization potential, GWS first performs measurements over a period of time, logging all accesses to the database. The extensive measurement data is used to generate statistics, which are then carefully analyzed by our experts. GWS then derives optimization proposals for the customer from these analyses, which are subsequently implemented in the SQL server.

SQL performance optimization

GWS provides reliable support for all server systems mutually defined with the customer. This support includes troubleshooting to keep the operating system running at all times. In case of a complete failure, the last available backup is used. The option to perform a reinstallation as and when required can be booked separately.

Support
Serversystems

Service packages in comparison

	basic	premium	premium +
Monitoring and alerting
Use of the support team as well as extranet
Backup recovery tests	1x a year	2x a year	4x a year
Installation of security updates
Hard disk management
SQL performance optimization		1x a year	2x a year
Resource and cost optimization		1x a year	1x a year
Backup management
Antiviren management
Citrix and terminal server updates			1x a year
Fixed contact person
Support for server systems
Proactive troubleshooting
Price per user per month	from €9.95	from €17.95	from €24.95

ab 9,95 € pro User im Monat

Monitoring und Alarmierung
Nutzung des Support-Teams sowie Extranet
1x im Jahr: Wiederherstellungstests des Backups
Installation von Sicherheitsupdates
Festplattenmanagement

ab 17,95 € pro User im Monat

Monitoring und Alarmierung
Nutzung des Support-Teams sowie Extranet
2x im Jahr: Wiederherstellungstests des Backups
Installation von Sicherheitsupdates
Festplattenmanagement
1x im Jahr: SQL-Performance Optimierung
1x im Jahr: Ressourcen- und Kostenoptimierung
Backup Management
Antiviren Management

ab 24,95 € pro User im Monat

Monitoring und Alarmierung
Nutzung des Support-Teams sowie Extranet
4x im Jahr: Wiederherstellungstests des Backups
Installation von Sicherheitsupdates
Festplattenmanagement
2x im Jahr: SQL-Performance Optimierung
1x im Jahr: Ressourcen- und Kostenoptimierung
Backup Management
Antiviren Management
1x im Jahr: Citrix- und Terminalserver-Updates
Fester Ansprechpartner
Support für Serversysteme
Proaktive Fehlerbehebung

your benefits

Optimization of IT infrastructure costs
Concentration of employees on core competencies
No stand-in arrangements or downtimes
Protection against cyber attacks
Minimization of infrastructure failures
High reliability
Standardized installation
Standardized service flow
Partially automated workflows
Solution to shortage of skilled workers
No need to develop IT skills
Free time for digitization projects
Fewer risks

We are here for you!

Dirk Roß

Sales Consultant
Tel.: +49 251 – 7000-3856
dirk.ross@gws.ms

Do you have any questions or would you like a free consultation? Then our expert on Microsoft 365, Dirk Roß will be happy to help you at any time. Simply submit your query using the contact form below. You will receive an answer within two working days.